What does it take to put AI agents in front of clients at one of the world’s largest asset managers? BlackRock engineers share how they build guardrails into client-facing agents on Aladdin, in an industry where every answer has to hold up to scrutiny.

Client requests on Aladdin go through the Intelligent Servicing Platform, which hands each one to a domain-specific agent that can answer the question or carry out the task. A generic content filter doesn’t know what a given agent is supposed to do, so the team designs guardrails around each agent’s specific job.

Sankara and Eswaran walk through how these agents are built on RockAI, BlackRock’s internal agent development kit and inference platform, how they’re monitored once they’re live, and what it took to get generative AI approved and governed inside a regulated financial firm.

Co-presented with Sankara Ramakrishnan.